SHIPPING PROCESS
DOMESTIC - Orders are shipped Australia wide using Shippit a courier service. For regional orders Australia Post will be used occasionally.
INTERNATIONAL- Orders are sent using DHL Express.
Both services allow you to track your order easily and in a timely manner.
Your signature may be requested upon delivery. Orders are packed Monday - Friday. Orders placed on a weekend will be processed within 24 hours of the next business day.
Shipping costs:
- STANDARD shipping Australia wide: $15.00AUD (free for purchases over $100 AUD)
- INTERNATIONAL courier with tracking number: $35.00AUD (free for orders over $500 AUD)
Important Note:
Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched. For international customers, TAX is not included in the product price and it's the buyer's responsibility to take care of the destination countries import TAX & VAT if it’s occurred
SHIPPING TIME
Delivery for orders placed by 2pm Monday - Friday AEST are shipped within 24 hours. Deliveries within Australia take anywhere from 1- 10 days. International deliveries take from 3-20 days. Any delivery date or time specified by our courier services is a best estimate only and IXIAH will not be liable for any delays in delivery. All orders are subject to availability. Orders will be delivered between Monday - Friday 9am - 5pm.