We take great pride in our reputation for quality, and we will provide you with a refund or exchange on full priced items only. Sale items are final and refunds will not be issued, however, we will offer an exchange or credit note should your sale item not be right for you.
Refunds and exchanges will only be offered where:
- the goods are in saleable condition, in their original packaging with all tags still intact;
- the goods have not been worn, damaged or washed;
- the goods are returned within seven working days of purchase date;
- the original invoice as proof of purchase is provided; and
- the IXIAH return procedures are followed
All exchanges are subject to availability. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you do require an exchange you will need to pay for the Shipping costs. Please read Return Shipping Terms.
Alternatively, we will provide you with a refund at our discretion for items that:
- are faulty (unless caused by you);
- have been wrongly described;
- are different to the goods that you ordered;
Returns must be returned to IXIAH within 7 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges.
Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Return shipping must be prepaid via a traceable method to ensure safe and documented delivery. IXIAH takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
IXIAH will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.
Unfortunately, we cannot accept returns purchased online through our boutiques or concessions and vice versa. The following items are non-refundable/exchangeable for other items: lingerie, swimwear, shoes, hosiery, jewellery, accessories or sale items unless deemed faulty.
To return an item please visit our IXIAH Returns Centre.
Fill in the details and follow the prompts. Once your return is lodged you will be notified of our decision within 24-48 hours if lodged on business days (Monday - Friday) and respective return instructions, if your case is approved.
All approved returns are to be posted to the below address.
80 Oxford Street
Paddington NSW 2021
For further enquiry please contact customer service on +61 2 8957 8242 or email email@example.com. Please Note: Returns will not be accepted without going through our returns process via our Returns Centre.
Please note these are online terms & conditions only and differ to our in-store terms & conditions.
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