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Gift cards are delivered by email and also sent out in the post. They contain a specific code to redeem them at checkout online in our stores. Our gift cards have no additional processing fees. 

Gift certificates used in the Online Store must be used in full. If the gift certificate is not redeemed in full, the balance of the gift certificate will be issued in the form of a credit note. This credit note will be emailed to the purchaser and can be used in any IXIAH store, including online, and is valid for 6 months from the date of purchase of the original gift certificate.

DELIVERIES

• DOMESTIC
  Orders are shipped Australia wide using Shippit Courier Service. For regional orders Australia Post will be occasionally used. Delivery for orders placed by 2pm Monday - Friday AEST are shipped within 24 hours.

  STANDARD SHIPPING (Estimated delivery time is 1-10 days)
  FREE for purchases over $250 AUD. ($15 AUD if the order value is less than $250 AUD).

  EXPRESS SHIPPING (Estimated delivery time is 1-3 days)
  $15.00 for purchases over $100 AUD. ($30 AUD for purchases under $100 AUD).

  INTERNATIONAL
  
  For Internation Customers, Duty / Vat is included in the RRP.
  
  Orders are sent using DHL Worldwide Express Service (Estimated delivery time is 3-14 days).
  
  Free shipping for orders over $500 AUD ($35 AUD will be charged if the order is under $500 AUD).

  IMPORTANT NOTE
  Both services allow you to track your order easily and in a timely manner. Your signature may be requested upon delivery. Orders are packed Monday - Friday. Orders placed on a weekend will be processed within 24 hours of the next business day.
  Any delivery date or time specified by our courier services is a best estimate only and IXIAH will not be liable for any delays in delivery. All orders are subject to availability and will be delivered between Monday - Friday 9am - 5pm.
  Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.

RETURNS
We take great pride in our reputation for quality, and we will provide your IXIAH online purchase with a refund or exchange on full priced items only (Duty / Vat is not refundable). Sale items are final and refunds will not be issued unless required by law, however, we will offer an exchange or credit note should your sale item not be right for you. Read our returns policy.

customer.service@ixiah.com
+61 432 977 794

Customer Care Hours
Monday - Friday 10am - 5pm AEST
We are available on weekends however, can be delayed in getting back to you.

IXIAH Head Office
80 Oxford Street Paddington, NSW Sydney 2021 Australia