Shipping Information

SHIPPING PROCESS

We ship using a standard Australia Post or a Courier Service whereby you can track your order easily and in a timely manner. All IXIAH orders require a signature upon delivery and must not be left unattended. We recommend tracking your parcel using the provided tracking number to ensure secure delivery.

Please note that IXIAH cannot be held responsible for theft or missing parcels under updated COVID-19 terms and conditions, as package delivery is at the sole discretion of the courier driver, if it's relevant at the time.

Orders placed on a weekend day will be processed within 24 hours of the next business day.

Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched. 

Deliveries cannot be made to PO boxes or parcel lockers. Orders destined for these locations may be subject to cancellation.  

Shipping costs:

  • Standard Shipping Australia wide: $15.00AUD (free for purchases over $250 AUD)

  • Express Shipping Australia wide: $30.00AUD ($15 for purchases over $250 AUD)

  • International Express Shipping with tracking number: $35.00AUD (free for purchases over $500 AUD)

Duties & Taxes:

For international customers, TAX is not included in the product price and it's the buyer's responsibility to take care of the destination countries import TAX & VAT if it’s occurred.

Urgent Orders:

We advise getting in touch and selecting 'express shipping' should your order be urgent.  

Pre-Order Item/s:

If your order contains a pre-order item, please note that all items will be shipped together once the pre-order item becomes available. If you require the in-stock item/s to be shipped immediately, an additional shipping fee will be required for the pre-order item.

    SHIPPING TIME

    Shipping times are additional to the dispatch time of 24-48 hours. This is an estimate only and may be subject to delays. 

    SALE DELIVERY DELAYS

    Please note during sale periods, orders may be subject to reasonable delay, so please allow an additional 7-14 days for dispatch. We strive to pick and pack orders promptly. However, if you need your order prioritised, please choose 'express postage' at checkout or reach out to us via email at shop@ixiah.com. All orders are subject to availability.

    NATIONAL SHIPPING (Australia-wide)

    3-7 business days

    Orders placed Monday - Friday AEST are shipped via Australia Post or a Courier Service (for in-stock items only) within 24-48 hours. Please allow an additional 1-4 days for locations outside of metropolitan areas. Any delivery date or time specified by us is a best estimate only, and IXIAH will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

    INTERNATIONAL SHIPPING

    5-12 business days

    Orders are shipped via DHL (for in-stock items only) within 24-48 hours. Please allow 2-14 additional days depending on your location. Any delivery date or time specified by us is a best estimate only, and IXIAH will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

    OWNERSHIP & RISK

    Ownership and risk of damage in the goods passes to you upon delivery at your specified delivery address.

    NEED HELP?

    For further assistance, please contact customer service via email shop@ixiah.com